The official policy of the Florida Theatre is that there are no ticket refunds. If you are unable to attend a show, you may resell your tickets via AXS Marketplace.

For questions, please contact the Box Office at boxoffice@floridatheatre.com or 904-355-2787.

Children two (2) years old and older need a ticket. Children under 2 years old must sit on a lap or have a ticket. It is strongly recommended that minors be accompanied by an adult when attending an event.

As a nonprofit organization itself, the Florida Theatre is always pleased to support the fundraising efforts of other charities and nonprofit organizations with a donation of show tickets for use as door prizes or auction items. Please send a request on your organization’s letterhead to Charity Tickets, Florida Theatre, 128 East Forsyth Street, Suite 300, Jacksonville, Florida 32202. Make sure to specify the date of your event. Please include a copy of your IRS 501(c)(3) letter or Florida Certificate of Consumer Exemption.

The Florida Theatre is a cashless venue. Please use credit cards, debit cards, and mobile payments. 
Artist merchandise policies may vary. 

Tickets are available for purchase at FloridaTheatre.com, AXS.com, over the phone at 904-355-2787, or in person at the Florida Theatre Box Office.

Please note: Purchasing tickets from any source other than FloridaTheatre.com, our Box Office, or via AXS.com, is done at the buyer’s own risk. Tickets purchased through third-party sellers may not be valid for entry and cannot be verified.

Please contact: boxoffice@floridatheatre.com or call (904) 355-2787.

All tickets will be automatically refunded to the original payment method used at the purchase time. If you paid cash, a refund check will be mailed to you. 

Please note that the credit may take 7-10 business days to appear on your credit card statement. 

Your tickets will be valid for the new date. 

Keep an eye on your inbox for updated information.

For questions, please contact: boxoffice@floridatheatre.com or call (904) 355-2787.

Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. If you do not currently have an AXS account, you will be instructed to create one during your purchase. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. After completing the account information, you may buy, sell or manage any seats in your account.

AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.

Many fans find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own AXS Mobile ID.

A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers.

Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically.

Here's how it works:

1. Click the Transfer button next to the event in your AXS account.
2. Select the tickets to transfer and enter the recipient's information.
3. On the review page, click the Transfer button to send the tickets.

The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.

You can review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com.

Once you have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.

Seats transferred to you will be accepted by your account automatically (no need to accept them manually).

It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise, you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.

If you don’t have access to a smartphone, please select mail or will call when purchasing tickets. 

Please contact BoxOffice@floridatheatre.com or 904-355-2787 with questions.

AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by The Florida Theatre. Tickets purchased through unofficial sources (such as Ticketmaster, StubHub, Vivid Seats, etc.) may not be valid.

Here's how it works:

1. Click the Sell button next to the event in your AXS Account.
2. Select the tickets to sell, and then set your price and selling options.
3. On the Review page, click the List Tickets button to finish.

When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.

For more information about selling your tickets please visit axs.com/faq.

AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.

As long as there are people who have tickets to sell, AXS Official Resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets.