Volunteer Coordinator and House Manager

Volunteer Coordinator and Event House Manager The Florida Theatre

SUMMARY

Coordinate all aspects of the volunteer program, including recruiting, training, and supervising volunteers. Also, to serve as a house manager or assistant house manager at events.

DETAILS

Salary: $40,000

Benefits: 100% health, dental and life insurance, two weeks paid vacation, sick leave, and paid holidays.

Schedule: Average 35 hours per week, nights and weekends required

Reports to: Director of Patron Services

TO APPLY

Please submit a cover letter, resume, and references to stephanie@floridatheatre.com. Please include “Volunteer Coordinator Search” in the subject line.

RESPONSIBILITIES

Volunteer Coordinator Duties:

  • Schedule and assign volunteer ushers for all events and provide event information to scheduled volunteers. 
  • Execute volunteer incentive program by tracking hours and coordinating requests for tickets or merchandise, as well as devising new incentives for volunteers.
  • Manage budget for volunteer incentives and recognition.
  • Schedule, plan, and lead quarterly new usher training and annual usher refresher training.
  • Manage volunteer policies, procedures, and service standards. 
  • Update the volunteer manual as needed.
  • Coordinate volunteer recruitment and process new volunteer applications.
  • Cultivate relationships with current volunteers and maintain regular communication via email, social media, and phone as needed. 
  • Maintain a detailed database of recent and active volunteers.
  • Organize annual volunteer appreciation event. 
  • Periodic evaluation of volunteers.
  • Attend weekly staff meetings.

Event House Manager Duties:

House Manager duties will be shared with the Director of Patron Services.

  • Provide a consistently high level of customer service to patrons attending events at the Florida Theatre.
  • Adhere to guest service policies while assuring the comfort and safety of patrons before, during, and, after events.
  • Handle general patron complaints and resolve problems related to seating, safety, and, comfort, and disseminate general information to patrons about the Florida Theatre events, parking, area restaurants, etc.
  • Work with the production crew to facilitate opening the auditorium.
     
  • Oversee the following areas before, during, and after the event:
    • USHERS: Hold pre-performance volunteer briefing and oversee ushers during the event, making sure that positions are covered as needed. Coordinate the distribution of programs and other materials if applicable and ensure that the auditorium doors are closed at curtain time, opened at intermission and, closed at the end of each performance.
       
    • CUSTODIANS: Work with custodial personnel to ensure that supplies are stocked, trash cans are emptied, spills are addressed, and theatre and lobby areas remain presentable. Brief custodial staff about what spaces will need to be cleaned during and after the performance, and monitor their work.
       
    • SECURITY: Work with the security supervisor to dispatch security personnel as needed for unruly or disruptive patrons, respond to injuries, and manage the security at entry. Confirm that all exit doors are unlocked prior to opening and secured following the performance.
       
    • MERCHANDISE: Coordinate with the merchandise contacts/sellers for set up, and collect commissions due the theatre at the end of the event.
       
    • Create event report.
    • Help maintain the appearance of the Front of House areas.

QUALIFICATIONS

  • Minimum three years of customer service experience, preferably in the hospitality or arts industries.
  • Exceptional interpersonal skills with a proven ability to deal effectively with people of diverse interests and backgrounds.
  • Willingness to work with co-workers, volunteers, and patrons of all ages, backgrounds, and interests.
  • Ability and willingness to work irregular hours.
  • Extreme personal flexibility in line with Theatre needs.
  • Ability to make quick and effective decisions.
  • Strong communication skills for oral and written tasks.
  • Capability to multi-task tasks and processes to ensure a smooth event.
  • Basic computer skills, specifically with Excel. 
  • Clear understanding of ADA, safety regulations, and fire codes related to service delivery.
  • Bachelor’s Degree in a related field is preferred

DOWNLOAD PDF OF ALL THE INFORMATION ABOVE HERE

Production Positions

As a local chapter of the largest labor union in the entertainment industry, we encourage you to look around at our website and get to know the union that has proudly served the Northeast Florida area since 1904. We specialize in providing well-trained, professional, and reliable crews to every event we work on. Lighting, Sound, Video, Rigging, Scenic Carpentry, Wardrobe, and A/V...We do it all!! No matter what your event is, our stagehands will exceed your expectations time and time again.

If you would like the peace of mind that comes from knowing that the most professional technicians available are on your team, please contact our Business Agent Saul Lucio right away to discuss working out an agreement.

Bartenders

The Florida Theatre is hiring part-time bartenders and barbacks. Join our team to work in our high volume, fast-paced, fully stocked bar that serves beer, wine, and cocktails. 

If you love being around live music and are passionate about providing guests with friendly and professional bar service – we may have a spot for you!

Must be able to work flexible hours, evenings, and weekends. 

 

Bartender responsibilities include:

  • Processing credit card payments from customers
  • Basic POS knowledge
  • Setting up and maintaining appropriate stock levels for the bar
  • Working with the facilities team to ensure bar areas are clean and maintained
  • Preparing beverages that are consistent with procedures and ingredients.
  • Making suggestions based on patrons’ tastes and preferences
  • Use suggestive selling techniques
  • 2+ years of bartending experience, preferably in a music venue setting
  • Knowledge of applicable bartending laws and regulations
  • Knowledge of mixology for traditional and creative cocktails
  • Impeccable customer service and social perceptiveness

Hourly rate of $10 an hour plus tips.

Barback responsibilities include:

  • Supply bars with beer, wine, and spirits based on bartender needs
  • Deliver ice to bars
  • Must be able to lift and move kegs while walking upstairs
  • Must be motivated, a self-starter, and have a sense of urgency
  • Anticipate the bartender's needs, help keep the bar clean and in order
  • No experience necessary, will train​​​​​​​​​​​​​​

To apply, submit your resume or qualifications in an email to sfoss@floridatheatre.com with “bartender” or “barback” in the subject.

Stephanie Slusser
Director of Patron Services
stephanie@floridatheatre.com
904-562-5964

Stephanie Foss

Bar Manager
sfoss@floridatheatre.com

904-562-5965

Administrative Positions

None at this time.