OPEN POSITIONS:
Volunteer Manager
Florida Theatre | Jacksonville, FL
Department: Front of House
Status: Exempt
About the Opportunity
The Florida Theatre is looking for a hands-on, people-focused leader to run our volunteer usher program and help deliver unforgettable patron experiences at every event.
This role sits at the center of our front-of-house operation—leading a team of approximately 175 active volunteers and ensuring our audiences are welcomed, supported, and cared for from the moment they walk through the doors. You’ll build relationships, shape volunteer culture, and keep events running smoothly behind the scenes and in real time.
If you enjoy working with people, thrive in live event environments, and like balancing planning with action, this role offers both structure and variety in a historic, high-energy performing arts venue.
What You’ll Do at a Glance
· Lead and grow a volunteer usher program of approximately 175 active community members
· Train, schedule, and support volunteers across a full calendar of live events
· Serve as House Manager for assigned performances and events
· Ensure smooth front-of-house operations, patron service, and event execution
· Collaborate closely with security, operations, and merchandise teams
· Help shape the volunteer experience through recognition, communication, and engagement
Key Responsibilities
Volunteer Program Leadership
· Manage recruitment, onboarding, scheduling, and supervision of volunteer ushers
· Maintain communication with the volunteer base
· Lead training sessions and ongoing volunteer development
· Oversee volunteer recognition, incentives, and appreciation programs
· Maintain volunteer records, tracking, and program documentation
· Support retention and engagement through consistent communication and relationship-building
Event / House Management
· Serve as House Manager for assigned events
· Lead volunteer ushers during performances, including pre-show briefings
· Ensure patron safety, comfort, and high-quality customer service
· Coordinate with security, porters, and merchandise teams during events
· Resolve patron issues and respond to operational needs in real time
· Maintain accurate event logs and reports
Schedule & Work Environment
This position requires a flexible schedule that includes regular weekday office presence and evening/weekend event coverage.
Workload varies seasonally based on event activity, with higher event demands during peak periods and greater administrative focus during slower periods. This is an exempt role focused on program and operational outcomes rather than hourly tracking.
Qualifications
· 3+ years of customer service experience (arts, hospitality, or live events preferred)
· Supervisory or team leadership experience required
· Strong communication, organization, and problem-solving skills
· Proficiency with Microsoft Office; ticketing/volunteer systems a plus
· Ability to work evenings, weekends, and irregular hours as needed
· Comfort managing both administrative responsibilities and live event operations
Compensation & Benefits
Salary Range: $50,000-$55,000 annually commensurate with experience
Benefits: Comprehensive benefits package including medical, dental, vision, and life insurance; paid time off and holidays; and a retirement plan with employer match
How to Apply
Please send a cover letter and resume to: stephanie@floridatheatre.com
Equal Employment Opportunity
The Florida Theatre is an equal opportunity employer which does not discriminate on the basis of race, color, sex, sexual preference, gender identity or expression, religion, creed, ancestry or national origin, citizenship, age, disability, marital or domestic status, veteran status, genetic information, or any other legally protected status. This policy applies to all employment actions including, but not limited to, recruitment, selection, training, promotion, transfer, layoff and termination, and job-related social or recreational programs. All employees of the Theatre, as a condition of their employment, in conducting their duties and activities on behalf of the Theatre, shall abide by and seek to further the equal opportunity commitments of the Theatre.
NONDISCRIMINATION POLICY
The Florida Theatre is an equal opportunity employer which does not discriminate on the basis of race, color, sex, sexual preference, gender identity or expression, religion, creed, ancestry or national origin, citizenship, age, disability, marital or domestic status, veteran status, genetic information, or any other legally protected status. This policy applies to all employment actions including, but not limited to, recruitment, selection, training, promotion, transfer, layoff, and termination, and job-related social or recreational programs. All employees of the Theatre, as a condition of their employment, in conducting their duties and activities on behalf of the Theatre, shall abide by and seek to further the equal opportunity commitments of the Theatre.