Accessibility

The Florida Theatre does not have its own public parking.  However, there are accessible street parking spaces in the neighborhood. There are several parking garages within two blocks of the theatre, and each provides accessible parking. Passengers can be dropped off in front of the theatre on Forsyth Street.

The Box Office can receive phone calls relayed by a TTY system operator. The Box Office phone number is 904-355-ARTS (2787).

Accessible seating may be purchased from the Florida Theatre Box Office at 904-355-ARTS (2787), or the theatre’s website, floridatheatre.com. Our ticketing staff is intimately knowledgeable about the historic Florida Theatre, and for the best service, we strongly recommend calling the box office at 904-355-ARTS (2787). When ordering tickets, please provide as much information as possible about your needs and any companion seating, so that we may properly seat you in a location that best suits your needs.

Due to the architecture of the historic Florida Theatre building, the balcony and loge are inaccessible. All accessible seating is provided on the orchestra level, with a clear path (no stairs) from the front doors on Forsyth Street to all accessible seating locations.

When a wheelchair-accessible position is purchased, a position for a wheelchair or other mobility device is provided. There will be no fixed seat or loose chair in this location, just a position for a wheelchair or other mobility device.

Each wheelchair-accessible location is accompanied by three (3) fixed companion seats, either immediately adjacent, or nearby, depending on the location.

Fixed seats with removable end standards are also available throughout the theatre for customers who need assistance getting in and out of a fixed seat.

Florida Theatre staff and volunteers are available at all events to assist patrons with special needs from the street entrance to their fixed seats or wheelchair-accessible locations.  However, they are not able to assist patrons in transferring from a mobility device to a fixed seat or to provide personal attendant services.

An Assistive Listening System is available for the hearing impaired. It is a radio frequency system. Ear speakers or neck loops that can interface with your own hearing aid are both available, or users can plug in their own ear speakers. Patrons using the Assistive Listening System can sit anywhere in the theatre. You can reserve an Assistive Listening System device in advance from the Box Office, at 904-355-ARTS (2787) or boxoffice@floridatheatre.com, or see the House Manager or an Usher for assistance on arrival. There is no additional charge for using the Assistive Listening System.

When printed programs are provided, large print programs are available upon request. There is no additional charge for requesting a large print program.

The Florida Theatre will arrange for American Sign Language interpretive services, even for a concert. Please make such requests at least two (2) weeks prior to the event by contacting the Box Office at 904-355-ARTS (2787) or boxoffice@floridatheatre.com. Provision of interpretive services is based on the availability of interpreters, but we will make every effort to accommodate each request. There is no additional charge for requesting interpretive services.

The Florida Theatre welcomes service animals with their owners. A service animal is a dog or miniature pony trained to perform tasks for the benefit of an individual with a disability. For the purposes of compliance with the law, other wild or domestic animals do not qualify as service animals, and providing comfort or emotional support does not constitute "work or tasks.” In accordance with the law, you will not be asked about your own disability, and you will not be asked to provide documentation of your service animal’s training, but you may be asked whether an animal is a service animal, and what tasks the animal has been trained to perform. The behavior of a service animal must be under the control of its owner, and the service animal should not pose a direct threat to the health or safety of others. Owners who are unable to take effective action to control an out of control service animal may be asked to remove the animal from the premises. When purchasing a ticket, please let us know if your service animal will be able to rest at your feet during a performance, or if additional provisions are needed.

There is an accessible restroom located off the Forsyth Street Entry Lobby, just to the left of the statue, La Vergognosa.