FAQ's

Updated September 30, 2021
On Saturday, May 15, 2021, we made the following changes to our COVID-19 Protocols:

• Temperature checks will be discontinued.
• Masks will be strongly recommended, but not required.
• Intermissions will return when appropriate to the show.
• Our bars will return to normal operations (closing after intermission or about three-quarters of the way through a show).

THE FOLLOWING MEASURES ARE STILL IN EFFECT UNTIL FURTHER NOTICE:

• Ticket purchases, membership renewals, and other services are available at our ticketing home page and/or FloridaTheatre.com.
• On days when the Theatre has live events, the Box Office opens 4 hours prior to the show and closes at showtime.
• Tickets can be purchased online or by calling 904-355-2787. The Box Office is currently open for walk-up sales on Monday through Friday, 9:00 a.m. – 5:00 p.m.
• Purchasers will be notified by email if the status of an event changes. In the event of a postponement, tickets are automatically transferred to the new date, no further action is needed.
• Check your event for safety protocols.
• For additional assistance, contact us here.

The official policy of the Florida Theatre is that there are no ticket refunds. For questions, please get in touch with the Box Office at boxoffice@floridatheatre.com or 904-355-2787.

Tickets to all Florida Theatre shows are available online at floridatheatre.com or by calling Florida Theatre Box Office at 904.355.2787. Tickets may also be purchased at the Box Office, located at 128 E. Forsyth Street. 

The Box Office is open 9 AM-5 PM, Monday-Friday. The Box Office opens 4 hours before showtime for evening performances and 2 hours before matinee performances.

A $4.50 per ticket restoration fee is applied to all orders. These funds are held in escrow and used only for the maintenance and preservation of this historic Theatre. An online convenience fee is applied to all tickets purchased online at floridatheatre.com. This fee is waived for phone and in-person sales.

Anyone 12 months and older needs a ticket.

As a nonprofit organization itself, the Florida Theatre is always pleased to support the fundraising efforts of other charities and nonprofit organizations with a donation of show tickets for use as door prizes or auction items. Please send a request on your organization’s letterhead to Charity Tickets, Florida Theatre, 128 East Forsyth Street, Suite 300, Jacksonville, Florida 32202. Make sure to specify the date of your event. Please include a copy of your IRS 501(c)(3) letter or Florida Certificate of Consumer Exemption.

There is no elevator in the Florida Theatre building.

Yes. There are dedicated wheelchair-accessible positions in the orchestra available at all price levels. Wheelchair-accessible seating is available online or by calling or visiting the box office. Wheelchair-accessible seating is open space for a wheelchair or other seated mobility device.

The main Theatre doors under the marquee are accessible entrances. Upon entering, an usher can direct you to your seats through a completely accessible route.

The Florida Theatre is compliant with the Americans with Disabilities Act. Please inform the Box Office of any special accommodations you may require when purchasing tickets, including the need for an ASL interpreter.  An assistive listening system for those with a hearing impairment is available from the House Manager.

The Theatre does not have its own parking lot. Accessible permit parking is available on the street. See our Florida Theatre ADA Brochure here. 

We welcome your questions, input, and feedback. Contact our Box Office at 904.355.2787 or boxoffice@floridatheatre.com.

The Florida Theatre does not have its own public parking. However, there are accessible street parking spaces in the neighborhood. There are several parking garages within two blocks of the theatre, and each provides accessible parking. Passengers can be dropped off in front of the theatre on Forsyth Street

The Box Office can receive phone calls relayed by a TTY system operator. The Box Office phone number is 904.355.ARTS (2787).

The Florida Theatre welcomes service animals with their owners. A service animal is a dog or miniature pony trained to perform tasks for the benefit of an individual with a disability. In accordance with the law, you will not be asked about your own disability, and you will not be asked to provide documentation of your service animal’s training, but you may be asked whether an animal is a service animal and what tasks the animal has been trained to perform. The behavior of a service animal must be under the control of its owner, and the service animal should not pose a direct threat to the health or safety of others. Owners who are unable to take effective action to control an out-of-control service animal may be asked to remove the animal from the premises. When purchasing a ticket, please let us know if your service animal will be able to rest at your feet during a performance or if additional provisions are needed.

Accessible seating may be purchased from the Florida Theatre Box Office at 904.355.ARTS (2787), or the theatre’s website. Our ticketing staff is intimately knowledgeable about the historic Florida Theatre, and for the best service, we strongly recommend calling the box office at 904.355.ARTS (2787). When ordering tickets, please provide as much information as possible about your needs and any companion seating so that we may properly seat you in a location that best suits your needs. Due to the architecture of the historic Florida Theatre building, the balcony and loge are inaccessible. All accessible seating is provided on the orchestra level, with a clear path (no stairs) from the front doors on Forsyth Street to all accessible seating locations. When a wheelchair accessible position is purchased, a position for a wheelchair or other mobility device is provided. There will be no fixed seat or loose chair in this location, just a position for a wheelchair or other mobility device. Each wheelchair-accessible location is accompanied by three (3) fixed companion seats, either immediately adjacent or nearby, depending on the location. Fixed seats with removable end standards are also available throughout the theatre for customers who need assistance getting in and out of a fixed seat. Florida Theatre staff and volunteers are available at all events to assist patrons with special needs from the street entrance to their fixed seats or wheelchair-accessible locations. However, they are not able to assist patrons in transferring from a mobility device to a fixed seat or to provide personal attendant services.

When printed programs are provided by the Florida Theatre, large print programs are available upon request. There is no additional charge for requesting a large print program

The Florida Theatre will arrange for American Sign Language interpretive services, even for a concert. Please make such requests at least two (2) weeks prior to the event by contacting the Box Office at 904.355.ARTS (2787) or boxoffice@floridatheatre.com. Provision of interpretive services is based on the availability of interpreters, but we will make every effort to accommodate each request. There is no additional charge for requesting interpretive services.

An Assistive Listening System is available for the deaf and hard of hearing. It is a radio frequency system. Ear speakers or neck loops that can interface with your hearing aid are available, or users can plug in their ear speakers. Patrons using the Assistive Listening System can sit anywhere in the theatre. You can reserve an Assistive Listening System device in advance from the Box Office at 904.355.ARTS (2787) or boxoffice@floridatheatre.com, or see the House Manager or an Usher for assistance on arrival. There is no additional charge for using the Assistive Listening System.

There is an accessible restroom located near the Forsyth Street Entry Lobby. Any staff member or volunteer can point you in the right direction.

The Florida Theatre does not have a parking lot. Street parking is free after 6:00 p.m. on the weekdays and free all weekend. There are over 1,600 parking spaces within one block in any direction of the Florida Theatre. The Yates Building Parking Garage is the preferred and recommended parking facility of the Florida Theatre. Enter the Yates Garage on East Adams Street. Click here to view a downtown parking map. 

There are several accessible parking spaces in the surrounding parking lots and garages and on the street. Patrons with accessibility needs may be dropped off on Newnan Street outside the Theatre.

Yes, upon request, any usher can provide you with complimentary ear protection (ear plugs.) 

Yes, we have a full bar with beer, wine, liquor, sodas, and water.

Bars typically close approximately 45 minutes before the event is scheduled to end.

We offer light snacks for sale including, but not limited to, peanuts, candy bars, fruit snacks and chips. We do not serve full meals, sandwiches, or hot food.

There is a smoking area outside of the Theatre on Newnan Street. To leave the Theatre to smoke, please stop and see a security guard for a wristband so you can return. Smoking of any kind, including vapes, is not permitted inside the Theatre. 

During a performance, you can ask for the House Manager. After a performance, call the Box Office the next business day at (904) 355-2787.

The Florida Theatre's policy is that audio, video, and photographic recording is permitted at most performances, as long as it is for personal use, not for commercial gain, and the recording is made using personal electronic equipment, such as a smartphone. (Cameras, video cameras, tablets, and audio equipment are not permitted). You'll need to make such a recording discreetly from your seat. Flash photography and bright lights are never allowed. Persons whose activities disturb other audience members may be asked to cease such activities or be subject to ejection. The Theatre is the sole judge of what equipment and activities are permissible.

The Florida Theatre Theatre, or any of its visiting artists, reserves the right to amend this policy at any time, for any performance, for any reason, including a complete prohibition of such activities at specific performances. 

It is the policy of The Florida Theatre that, during a concert, patrons are allowed to stand and dance at their seats. To protect the safety of all guests, patrons are not permitted to stand or dance in the aisles, in front of doors or stairways, or anywhere other than in front of their seats. 

Patrons should remain seated for comedy shows, dance performances, plays and musicals, speakers, or any other non-concert event to ensure all audience members' enjoyment. 

View all of the ways you can support the Florida Theatre here. 

We typically announce new shows every week on Monday, and tickets go on sale to the public on Friday.

Members of the Florida Theatre at the “Ensemble Level” or higher, who make an annual tax-deductible contribution of $250 or more to the nonprofit Florida Theatre, can order tickets as soon as a show is announced.

The Florida Theatre E-Club members may purchase tickets 24 hours in advance. Join the E-Club here.