SECURITY NOTICE

To provide a safer and more secure environment to enjoy performances, please be aware that all persons entering the venue and their belongings are subject to search, including bag checks and metal detectors.

Backpacks and large multi-pocket bags are prohibited. Outside food and beverages are also prohibited. The doors typically open 60 minutes before show time. 

Please plan to arrive early. The less you carry, the easier it will be to pass through security.

WEAPONS POLICY

The policy of the Florida Theatre Performing Arts Center, Inc., the nonprofit corporation that leases and operates the Florida Theatre, is that handguns, concealed weapons, and firearms are prohibited on the premises.

COVID PROTOCOLS

What are your COVID protocols?

Updated September 30, 2021
On Saturday, May 15, 2021, we made the following changes to our COVID-19 Protocols:

  • Temperature checks will be discontinued.
  • Masks will be strongly recommended, but not required.
  • Intermissions will return when appropriate to the show.
  • Our bars will return to normal operations (closing after intermission or about three-quarters of the way through a show).

THE FOLLOWING MEASURES ARE STILL IN EFFECT UNTIL FURTHER NOTICE:

  • Ticket purchases, membership renewals, and other services are available at our ticketing home page and/or FloridaTheatre.com.
  • On days when the Theatre has live events, the Box Office opens 4 hours prior to the show and closes at showtime.
  • Tickets can be purchased online or by calling 904-355-2787. The Box Office is currently open for walk-up sales on Monday through Friday, 9:00 a.m. – 5:00 p.m.
  • Purchasers will be notified by email if the status of an event changes. In the event of a postponement, tickets are automatically transferred to the new date, no further action is needed.
  • Check your event for safety protocols.
  • For additional assistance, contact us here.

BOX OFFICE AND TICKETING

Can I get a refund on my tickets?

The official policy of the Florida Theatre is that there are no ticket refunds. For questions, please get in touch with the Box Office at boxoffice@floridatheatre.com or 904-355-2787.

How do I buy tickets?

Tickets to all Florida Theatre shows are available online at floridatheatre.com or by calling Florida Theatre Box Office at 904.355.2787. Tickets may also be purchased at the Box Office, located at 128 E. Forsyth Street. 

The Box Office is open 9 AM-5 PM, Monday-Friday. The Box Office opens 4 hours before showtime for evening performances and 2 hours before matinee performances.

Are there additional service charges or handling fees in addition to the price of my tickets?

A $4.50 per ticket restoration fee is applied to all orders. These funds are held in escrow and used only for the maintenance and preservation of this historic Theatre. An online convenience fee is applied to all tickets purchased online at floridatheatre.com. This fee is waived for phone and in-person sales.

How do I request tickets for a charity fundraiser or auction?

As a nonprofit organization itself, the Florida Theatre is always pleased to support the fundraising efforts of other charities and nonprofit organizations with a donation of show tickets for use as door prizes or auction items. Please send a request on your organization’s letterhead to Charity Tickets, Florida Theatre, 128 East Forsyth Street, Suite 300, Jacksonville, Florida 32202. Make sure to specify the date of your event. Please include a copy of your IRS 501(c)(3) letter or Florida Certificate of Consumer Exemption.

 ACCESSIBILITY

Is there an elevator?

There is no elevator in the Florida Theatre building.

Is the Florida Theatre wheelchair accessible?

Yes. There are dedicated wheelchair-accessible positions in the orchestra available at all price levels. Wheelchair-accessible seating is available online or by calling or visiting the box office. Wheelchair-accessible seating is open space for a wheelchair or other seated mobility device.

Where is the accessible entrance?

The main Theatre doors under the marquee are accessible entrances. Upon entering, an usher can direct you to your seats through a completely accessible route.

What do I do if I have accessibility needs?

The Florida Theatre is compliant with the Americans with Disabilities Act. Please inform the Box Office of any special accommodations you may require when purchasing tickets, including the need for an ASL interpreter.  An assistive listening system for those with a hearing impairment is available from the House Manager. The Theatre does not have its own parking lot. Accessible permit parking is available on the street.

PLANNING YOUR VISIT

Where can I park?

The Florida Theatre does not have a parking lot. Street parking is free after 6:00 p.m. on the weekdays and free all weekend. There are over 1,600 parking spaces within one block in any direction of the Florida Theatre. The Yates Building Parking Garage is the preferred and recommended parking facility of the Florida Theatre. Enter the Yates Garage on East Adams Street. Click here to view a downtown parking map. 

There are several accessible parking spaces in the surrounding parking lots and garages and on the street. Patrons with accessibility needs may be dropped off on Newnan Street outside the Theatre.

Does the Theatre provide ear protection?

Yes, upon request, any usher can provide you with complimentary ear protection (ear plugs.) 

Do you have a bar?

Yes, we have a full bar complete with beer, wine, liquor, sodas, and water.

Do you serve food?

We offer light snacks for sale including, but not limited to, peanuts, candy bars, fruit snacks and chips. We do not serve full meals, sandwiches, or hot food.

Is there a smoking section?

There is a smoking area outside of the Theatre on Newnan Street. To leave the Theatre to smoke, please stop and see a security guard for a wristband so you can return.

How do I check the lost and found?

During a performance, you can ask for the House Manager. After a performance, call the Box Office the next business day at (904) 355-2787.

Are photography, audio recording and video recording allowed?

The Florida Theatre's policy is that audio, video, and photographic recording is permitted at most performances, as long as it is for personal use, not for commercial gain, and the recording is made using personal electronic equipment, such as a smartphone. (Cameras, video cameras, tablets, and audio equipment are not permitted). You should make such a recording discreetly from your seat. Flash photography and bright lights are never allowed. Persons whose activities disturb other audience members may be asked to cease such activities or be subject to ejection. The Theatre is the sole judge of what equipment and activities are permissible.

The Theatre reserves the right to amend this policy at any time, for any performance, for any reason, including a complete prohibition of such activities at specific performances. 

SUPPORT THE THEATRE

How can I support the Florida Theatre?

View all of the ways you can support the Florida Theatre here

How can I buy tickets before everyone else?

We typically announce new shows every week on Monday, and tickets go on sale to the public on Friday. Members of the Florida Theatre at the “Ensemble Level” or higher, who make an annual tax-deductible contribution of $250 or more to the nonprofit Florida Theatre, can order tickets as soon as a show is announced.

The Florida Theatre E-Club members may purchase tickets 24 hours in advance. Join the E-Club here.

Members of the Florida Theatre at the “Ensemble Level” or higher, who make an annual tax-deductible contribution of $250 or more to the nonprofit Florida Theatre, get tickets up to 4 days in advance.

THEATRE RENTALS

The historic Florida Theatre is available for rent for performances, fundraisers, corporate events, and special occasions. A wide variety of support services are also offered. Visit our rental page, or call (904) 562-5968.